Return & Refund Policy
Return Policy 📦
We have a 14-day return policy applicable to all countries. You have 14 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be in its original condition—unworn, unused, with tags, and in its original packaging.
- You must provide your order number.
- Custom or personalized items cannot be returned or refunded.
How to Initiate a Return ✉️
To request a return, contact us via email at foott.lv@gmail.com or WhatsApp at +37128233778. Once your return is approved, we will provide detailed instructions on how to send your package back.
Order Cancellation ❌
If you wish to cancel your order, you have 24 hours from the time of placing it. After this period, cancellations are not possible as we begin processing your order.
Exchanges 🔄
If you wish to exchange an item, the fastest way is to return the original item and place a new order once your return is approved.
Refunds 💳
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 10 business days.
If you have not received your refund after 15 business days from approval, please contact us via email or WhatsApp.
For any further questions or concerns, feel free to reach out via email at foott.lv@gmail.com or WhatsApp at +37128233778. 📩